JC Street First (and its associated entities) (“JC Street”) observes the Privacy Act 1988 (Cth) and the National Privacy Principles (NPP’s). This Privacy Policy governs the way we collect, use, disclose and secure your personal information as well as access to correct or update that information in accordance with the NPPs.

NPP 1: COLLECTION

We will only collect and hold necessary personal information to provide you with the products or services you request of us or are available through this website. This may extend to newsletters and other forms of communication, including involving you in promotions or other marketing activities undertaken by us (“Services”). Very personal and detailed information, such as name, age, gender, your contact details, is sometimes required to do that.

We also collect information from persons who register their details on line via our website. This is used by us to improve our client service by providing you with information requested to the extent we can. We always welcome feedback, which we collect and store. We will never disclose your name in connection with information we provide without your permission to do so.

NPP 2: USE AND DISCLOSURE

We only use and disclose your personal information in accordance with the terms of the Privacy Act. We use the personal information collected principally for the purpose of engaging with you in relation to Services. We might also use the information to contact you for marketing purposes, unless you have opted out. We will not disclose your personal information in circumstances other than those outlined herein unless you provide your prior written consent to do so.

The exception to this, is where we may be required by law or such disclosure is necessary to prevent injury to life or health.

NPP 3: DATA QUALITY

We will try to hold accurate, complete and up-to-date information on you. To assist, please advise us of any changes to any relevant information as convenient.

NPP 4: DATA SECURITY

Personal information is held securely. To prevent misuse, loss, or unauthorised access, modification or disclosure, we:

• Control access to the information where it is kept.
• Use computer passwords.
• Use secure off-site storage of archived files.
• Only retain information relevant to our operations.
• Destroy files in a secure manner after the statutory archive period expires.

It is important to note that no data transmission over the internet can be warranted to be fully secure. Therefore, you are deemed to have accepted that such risk exists when you use the internet. We are not responsible for the privacy practices of any other website that is linked to our website. It is your responsibility to satisfy yourself as to that.

NPP 5 OPENNESS

This Privacy Policy is available to anyone who asks for it.

If asked, we will take reasonable steps to let the person know, in general terms, what sort of personal information we hold, for what purposes, and how we collects, hold, use and disclose that information.

NPP 6: ACCESS & CORRECTION

You have a right to access any personal information that we hold about you on written request, unless one of the exceptions in the NPPs applies. The exceptions to providing access include (but are not limited to):

• unreasonable impact upon the privacy of other individuals.
• frivolous or vexatious requests for access.
• legal privilege.
• unlawful access.
• denying access is required or authorised by law.
• access that would be likely to prejudice the investigation of possible unlawful activity for various investigations of improper conduct, more fully described in the relevant privacy legislation.
• information given in confidence, subject to the relevant legislative requirements.
• commercially sensitive information.

If you establish that information held is not accurate, complete or up to date, then we will take reasonable steps to correct the information.

Should you wish to access your personal information, please direct your request to your solicitor or our Privacy Officer. You may be required to provide suitable identification to enable us to protect the security and privacy of your personal information.

NPP 7: IDENTIFIERS

We will not use any personal identifiers issued by a government agency (eg. Tax file number or Medicare number) as an identifier in our records systems. Should legislation require us to ask you to provide your tax file number, we will only use that number for the purposes permitted by legislation and not as a general means of identifying you.

NPP 8: ANONYMITY

Our operational obligations will generally require that you identify yourself to us in order for us to provide Services to you.

NPP 9: TRANSBORDER (OVERSEAS) INFORMATION FLOWS

In the ordinary course of business, it may be necessary for us to disclose personal information about you to a person or organisation in a foreign country. (eg. to overseas parties to a transaction and our international associates). We will not undertake the cross-border transfer of personal information save in the circumstances permitted under the relevant legislation. The permitted circumstances include (but are not limited) to the following situations:

• where you consent;
• where we reasonably believes that the recipient of the information is subject to privacy laws that are at least as strong as those which govern our own information practices;
• transfer is required to give effect to a contractual arrangement, subject to the relevant legislative requirements.

WHAT WE EXPECT

When you provide us with personal information about other people, we rely on you to have made them aware that you will or may provide their information to us, the purposes we use it for, the types of third parties to whom we might disclose it to and how they can access it (as described in this document). If the information is sensitive we rely on you to have obtained their consent.

If you have not done either of these things, you must tell us before you provide the information. If we give you personal information, you and your representatives must only use it for the purposes we agree to.

Where relevant, you must meet the requirements of the NPPs and ensure that your agents, employees and contractors meet these requirements.

OPTING OUT

If you do not want us to send you marketing material about our services, or you do not want us to disclose your personal information to any other people you can opt out by contacting us.

COMPLAINTS OR CONCERNS

If you have any complaints or concerns about privacy matters, please advise our Privacy Officer in writing as follows:

C/- The Privacy Officer, J.C Street First, Suite 10, 198 Harbour Esplanade, Docklands 3008 Australia or jcstreetfirst@jcstreetrealestate.com.au